Around 90 percent of Dundee tenants are satisfied with their housing service, according to a recent independent survey.

The survey revealed that tenant satisfaction in Dundee was above the Scottish average in seven categories including tenant satisfaction with the overall service, housing quality and information and value for money

A total of 500 tenants from across the city were interviewed in their homes by independent market research company Knowledge Partnership.

They were asked to rate their overall satisfaction; with management of their neighbourhood, repairs and housing quality.

Overall satisfaction with services was rated at 90%, seven points above the Scottish average and one above the 2015 result, while satisfaction with housing quality was up two to 91%.


Satisfaction with standard of home on moving in was at 93% up five on the previous survey and also five points above the Scottish council average.

Also above the Scottish average was tenants' view of their rent as good value for money. A total of 87% agreed that it is very or fairly good, compared with 81% across the country and 67% seven years ago.

Cllr Cordell said: "The improvements seen in satisfaction, which have fluctuated in some areas in the past eight years, are all moving in the right direction and demonstrate that we are changing things to ensure our tenants feel happier about the services they receive."

Jim Cochrane Chair of Dundee Federation of Tenants' Associations added: "We are delighted to endorse the results of the recent Tenant Satisfaction Survey and welcome the sustained positive trend in key areas of service provision.

"This demonstrates the council's commitment to striving for excellence, and we look forward to continuing working in partnership with them, not just to maintain the positive trend, but confident of continued improvement in the future."

(CM)