Communities across Scotland are being invited to submit their views on the utility's proposals and ambitions over the next 25 years.
Three key ambitions have been outlined to underpin the company's activities;
• Delivering a consistently leading customer experience
• Keeping customer prices low by driving further innovation and efficiency through smart investment choices
• Increasing the reliability, resilience and sustainability of our services to new and emerging challenges
In addition, views are being sought on how Scottish Water supports growth in Scotland's economy and population through expansion of its infrastructure and networks, as well as views on how the company becomes more resource efficient, low carbon and socially sustainable. Other issues such as the impact of climate change and the challenges and opportunities presented by digital transformation and innovation will be factors in the company's activities.
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Full details of the ambitions are set out in a new publication – Shaping the Future.
The consultation is open until August and responses will help form Scottish Water's planning for the future.
Douglas Millican, Chief Executive, said: "To keep delivering a world-class water service, we must take a long term view. It is essential that we seek to understand the likely future challenges and opportunities, making the right choices to support the needs of current and future customers. I look forward to hearing views from customers on our ambitions.
"In preparing our proposals we have researched customer views on the services we provide and have examined the trends and driver of change looking ahead towards the middle of this century. The world is changing at a dramatic pace and customers will remain at the heart of our business.
"We are a leading utility and proud that Scottish households trust their water services more than any other consumer sector. But we are ambitious to do more and to reach a level where our services are truly reliable and sustainable for future generations."
To view the consultation, visit online at www.yourwater.scot.
(LM/MH)
