The Scottish Housing Regulator report reveals how repairs and maintenance, along with flexibility, being kept informed, and being treated with courtesy and respect were among some of the things most important to tenants.
The report states there has been an overall improvement in the sector. Average hours to complete emergency repairs have been reduced from 6.9 in 13/14 to 4.7 in 16/17, while the number of working days to complete non-emergency repairs has dropped from 8.2 in 13/14 to 7.1 in 16/17.
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Elsewhere, the percentage of all tenants satisfied with repairs and maintenance service has risen from 88% in 13/14 to 91% in 16/17, as well as the percentage of reactive repairs being completed right the first time, increasing from 87% in 13/14 to 92% in 16/17.
Christine Macleod, Director of Governance and Performance, said the report shows that overall landlords across Scotland are performing well.
"They're completing emergency repairs faster, getting more reactive repairs done right first time and tenant satisfaction is up," she said.
"This is good news as we know that the repairs service is a key priority for tenants.
"We've shared feedback from tenants and service users, and provided recommendations and positive practice for landlords to consider when working with their tenants to continue to deliver a strong repairs performance."
To view the Scottish Housing Regulator's report, visit here.
(LM/MH)
