Council tenants in West Dunbartonshire have said they are satisfied with their housing services, according to a report.

The latest report to the Housing and Communities Committee shows the majority of Council performance statistics have positively improved in the last year.

These standards are set by the Scottish Social Housing Charter, which aims to raise standards amongst Scotland’s major landlords.

Some of the most notable improvements include:

• Percentage of tenants satisfied with the overall service increased from 72% in 2013/14 to 81% in 2014/15.


• Percentage of existing tenants satisfied with the quality of their home increased from 74% in 2013/14 to 80% in 2014/15.

• Percentage of reactive repairs carried out in the last year Right First Time increased from 88% in 2013/14 to 96% in 2014/15.

• Percentage of tenants who fell that the rent for their property represents good value for money increased from 67% in 2013/14 to 73% in 2014/15.

The report also identified several areas which had not improved in the previous 12 months. Each of these now has action plans in place to introduce improvements.

Councillor David McBride said: "Our £81million investment in Council housing, the largest in the organisation's history, means our housing stock now meets the national housing standard.

"We are engaging with our tenants like never before and also challenging every service to deliver improvements.

"These have all undoubtedly helped make our tenants more satisfied than ever with their properties and the support they receive. That process has not finished and we will continue to work on those areas where we can do better."

(LM/MH)