Nine Out Of Ten Social Tenants Satisfied

88% of tenants of Scottish social landlords are satisfied with the service being provided, according to a report published by the Scottish Housing Regulator (SHR).

The report marks the first time consistent information for registered social landlords and local authority landlords has been gathered and examined.

The figures show that the service areas most closely linked with tenant satisfaction are:

• keeping tenants informed about their services and decisions


• the quality of homes

• good neighbourhood management

• opportunities to participate

• the time taken to complete non-emergency repairs; and

• the quality of repairs and maintenance to homes.

Michael Cameron, SHR Chief Executive, said: "Nine out of ten tenants satisfied is a good achievement, particularly given the more challenging conditions landlords now work in. Most landlords report good performance in those services that are most closely associated with overall tenant satisfaction.

"Maximising and sustaining overall tenant satisfaction will be important to landlords in achieving the Charter's standards and outcomes. Our analysis highlights the areas landlords can focus on to raise tenant satisfaction and gives us a good baseline which we will use for future analysis."

(IT/JP)