Ayrshire-based Irvine Housing Assocation has launched a new customer service centre.

The new Irvine-based centre is part of a wider team based in Riverside’s head office

Nicola Thom, Executive Director (Operations) at IHA said: "Since joining Riverside we have been reviewing the range of services that we offer to our customers, particularly offering greater choices on how they access our services, in ways that suit them. Until now, we were only able to offer IHA customers an emergency repairs service out of hours. Now our customers can access our full range of services 24/7 – one of the many benefits of being part of Riverside.


"We are committed to ensuring the strongest possible connection with our customers. It’s about really understanding our customers’ changing needs and expectations and being modern and flexible in our response. The fact that the team can respond to enquiries 24/7 will free up our estate based staff to be more visible within our communities, responding more effectively to local matters as they arise."

Paul Hillard, Managing Director at IHA said: "As part of Riverside we are able to share services and best practice throughout the divisions. With the support of the Riverside, a significant amount of time has been spent planning this service expansion and investing in our staff team at Irvine. We are delighted to launch an extension to the CSC here in Scotland, and the potential to expand the team as the service develops is an exciting prospect.

"This is another example of our continued growth as part of Riverside, offering new services to our customers, while seeking to create job opportunities here in Irvine, which has some of the highest levels of unemployment in the country."

(IT/CD)