Lovell has struck gold in a national customer satisfaction survey of new home buyers.

The research by In-house Research found that over 90 per cent of Lovell homebuyers surveyed would recommend Lovell, leading to a Gold customer satisfaction award for the company. The accolade comes just a few weeks after Lovell received the maximum five-star rating from homebuyers in the HBF (Home Builders Federation) national Customer Satisfaction Survey.

Lovell regional director Alan Taylor said: "Our sales and construction teams work extremely hard to ensure that people who buy a home from us are delighted and pride themselves on delivering extremely high standards of customer service and build quality. It is very satisfying to see this highlighted by the results of these national surveys."

Lovell home buying advisor Frances Gray with the Gold customer satisfaction award.

Malcom Pitcher, managing director of In-house Research, commented: "This really does show that the industry is improving year on year. New home owners want to talk about their experience. And as a result, our clients are taking the whole customer experience very seriously and want to ensure that their customers have the best possible service throughout the whole process of buying their home."


The In-house national survey asked Lovell homebuyers whether they would recommend the developer based on their overall experience of purchasing a new home – the survey has a 75 per cent average response rate and includes every customer (whether unhappy or happy) giving an accurate picture of the overall customer experience.

Lovell has just a handful of homes remaining to be sold at The Courtyard, its popular development on Bank Street in the heart of Irvine. A number of incentives are on offer to help buyers, including the Lovell Shared Equity Scheme which enables purchasers to pay only 85 per cent of the initial sale price up front. Lovell lends the outstanding 15 per cent with no interest on the loan to pay or rent. Other incentives available include Match and Move where the company will match a buyer’s deposit of up to 10 per cent of the purchase price of a Lovell home with an interest-free 10 year loan. Alternatively, Lovell’s Give and Gain scheme rewards parents, family or friends prepared to fund a deposit for first-time buyers. By gifting a deposit of up to a maximum of 20 per cent for a new Lovell home, they can earn the equivalent of interest on that money at five per cent for five years - a return that's unlikely to be beaten by the banks.

Properties now available at The Courtyard include the showhome at £194,995 (£165,746 Shared Equity price) - professionally styled and complete with furniture, fixtures and fittings. Arranged over three storeys, the three-bedroom Dalmore house style features Bosch kitchen appliances, including a double oven with stainless steel hob plus a Bosch washing machine, fridge freezer and dishwasher. A similar Dalmore three-bedroom townhouse is also available at £184,995 (£157,246 Shared Equity price). In addition, a small number of two-bedroom apartments are available from £115,000 (£97,750 Shared Equity price).

Situated in a popular residential area in the heart of Irvine, The Courtyard is only a short walk from the town’s main shopping centre and the proposed new leisure centre. The development is perfect for commuters to Glasgow, Kilmarnock and Ayr. Both the M77 and Glasgow Prestwick International Airport are less than 10 miles away while the development is less than a mile from Irvine railway station and only six miles from Troon ferry port.

(GK)